Patient Portal and Technical Support Service Desk Associate
Job Responsibilities - Respond to incoming Patient Portal and Technical Support Service Desk calls, addressing workflow issues, application errors, access and functionality.
- Provide first‑level support and resolve most contacts at initial interaction.
- Deliver professional, high‑quality customer service using scripts, workflows and corporate policies.
- Act as the first point of contact for patients and users requiring login and technical assistance.
- Escalate complex technical and application issues to appropriate teams when necessary.
- Identify and suggest improvements to the patient experience and deliver exceptional customer service.
- Maintain a quiet, private workspace with high‑speed wired internet and remain in the phone queue for an 8‑to‑10‑hour period with scheduled breaks.
- Read text on computer screens for the duration of the shift and keep ...