Take charge as the Client Engagement Executive with Future Fertility, ensuring clinics optimize their use of reproductive care solutions. This position offers leadership in refining client success processes.
As VP of Client Success, your focus will be to develop and lead structured client success operations that enhance clinic engagement and satisfaction. This leadership role requires experience in managing teams, understanding the dynamics of medtech partnerships, and innovating client workflows. You will be instrumental in onboarding and maintaining account health metrics for better clinical outcomes.
Key Responsibilities:
• Build and oversee effective client success infrastructure
• Engage clinics by collaborating with sales and embryology teams
• Lead onboarding processes for product activation and success tracking
• Create SaaS client playbooks for continuous value delivery
• Conduct business reviews linking clinical data to ROI
Requirements:
• 8+ years ...