Elevate your career with Teleperformance as a Real Time Analyst, working on-site in Midtown Toronto. Manage real-time performance metrics and ensure seamless operations through effective coordination.
This full-time position involves monitoring service levels and occupancy requirements in a fast-paced environment. You will proactively adjust schedules and communicate real-time performance outcomes to operational teams while also handling service-related escalations effectively.
Key Responsibilities:
• Serve as the first contact for service issues
• Track and document real-time adherence to processes
• Ensure analyst availability on phones according to needs
• Conduct real-time queue monitoring and reporting
• Respond swiftly to changing operational conditions
Requirements:
• High School Diploma required; knowledge of MS Office
• Excellent analytical and communication skills
• Self-starter with ability to work independently
• Familiarity with IEX, Gen...