Become a Member Services Coordinator at Desjardins and drive excellent customer experiences. This on-site position focuses on scheduling, employee support, and monitoring service quality.
As a Member Services Coordinator, you'll ensure the smooth operation of services at Desjardins. Your role will involve planning and overseeing team activities, resolving member-related issues, and maintaining security in transactions. A strong understanding of products and a focus on customer service will set you apart.
Key Responsibilities:
• Allocate employee schedules based on priorities
• Provide essential support for team processes
• Ensure high service standards through queue management
• Handle member complaints and provide solutions
• Manage cash handling and transactions securely
Requirements:
• Trade school diploma in a related field
• Minimum three years of customer service experience
• Knowledge of all Desjardins products and services
• Fluent in French<...