Become a Full-Time Bilingual Customer Representative based in Montreal, where your main role will be to assist customers with their shipping inquiries. This position requires shifts between 6:00 AM and 12:00 midnight.
You will provide clients with updated information on shipments and handle their complaints. A focus on quality decision-making will be essential as you navigate customer needs. Adaptability and excellent communication are vital, especially in this demanding role.
Key Responsibilities:
• Offer correct shipment and product information
• Document customer complaints and feedback
• Direct customers to relevant departments as needed
• Complete all necessary forms related to service
• Synthesize options to make prompt decisions
Requirements:
• Excellent communication skills in both languages
• Experience in high-pressure customer service settings
• Can-do attitude and adaptability
• Basic geography knowledge required
• Previous experience ...