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Front Office Receptionist/Guest Relations

Company: Château de Mercuès

Location: Kenmare, London

Posted: June 08, 2026

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Position Details

Job Description

We are currently inviting applications for a front office professional with 5* previous hotel experience and proven ability to join our team.

Responsibilities: Dealing with all guest enquiries and needs; the accurate billing of guest accounts; the efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management. The efficient check-in and out of all guests. The efficient taking of reservations on behalf of the Hotel.

Hours of Work: 8 hours per day: five days over seven to include weekends and bank-holidays.

Main Duties:

  • Punctually attend work with a high standard of personal appearance and uniform.
  • To be friendly, patient and courteous with guests always
  • To ensure that all guests are made feel welcome on check in and during their stay
  • To ensure that the office is running smoothly throughout your shift.
  • Use initiative...