**Description:**

**Job Title** **:** Front Office Receptionist

**Responsible To** **:** Front Office Manager, Assist. Front Office Manager, Team Leader

**Scope and General Purpose of Job:**

To assist the Front Office Manager/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction, and adhering to the standard of service required by the hotel.

**Main Duties:**

**Front Desk Duties**

· To maintain an atmosphere of tranquility and efficiency at the front desk.

· To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.

· To attend the Hotel guests in the procedure of registering, enquiries, guest handling, messages and all related matters.

· To register the guests promptly ensuri...