Hotel Name: ONOMA
Region: Thessaloniki
Position: Front Office Agent
Full time
Responsibilities:
Perform all check-in and check-out tasks day and nightManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our property, our hotel loyalty program, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerArrange personalized services for VIP customers and event attendees, like wedding guests or corporateUpsell additional facilities and services, when appropriateQualifications:
Bachelor and/or Master Degrees in Tourism studiesExcellent written & verba...