JOB TITLE: Front Office Manager

REPORT TO: Rooms Divisions Manager

SCOPE AND GENERAL PURPOSE OF THE JOB

To direct and manage the Front Office Team, to ensure an efficient, prompt, courteous, and proactive service is provided to all guests, whilst ensuring that Hotel & Golf Procedures are followed at all times. To ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximising rooms' revenue.

Main Responsibilities