**JOB SUMMARY:**

As Front Office Manager you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

**People**

+ Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers   
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
+ Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively 
+ Recommend or initiate any HR elated actions where needed  
+ Drive a great working environment for teams to thrive - connect departments to create sense of one team  
+ Interact with outside contacts: guests, ...