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Front Office Manager

Company: The Queens Hotel (Cheltenham)

Location: Cheltenham, London

Posted: June 07, 2026

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Position Details

As Front Office Manager, you’ll choreograph every moment of
our guests stay. Motivating your team to deliver outstanding hospitality that
sees them return time and again.

Responsible for both Reception and Night teams, you will
oversee every aspect of the Front Office team’s duties: from welcome to ongoing
guest relations. In fact, you’ll train your whole team to deliver truly
exceptional service. You’ll bring a calm head and natural flair, and in return,
well offer you an extraordinary career.





Key Responsibilities :


  • Ensure
    all department Health and Safety procedures are implemented and all team
    training is conducted.

  • Be
    aware of your responsibility for the security of guests and hotel
    property.

  • Complete
    all company and brand training and ensure the team do likewise.

  • Ensure
    all key metrics of hotel and department per...