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Front Office Agent

Company: Confidential

Location: Greece, London

Posted: June 03, 2026

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Position Details

Front Office Agent

Position Overview:

The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk.

Key Responsibilities:

Welcome guests and assist with check-in and check-out procedures.

  • Greet guests warmly as they arrive.
  • Verify guest reservations and process payments.
  • Provide room keys and explain hotel amenities.

    • Answer phone calls and respond to guest inquiries.

  • Manage incoming calls promptly and courteously.
  • Provide information about hotel services and local attractions.
  • Take reservations over the phone as needed.

    • Manage reservations and maintain accurate records.

  • Update the reservation system with guest information.
  • Monitor room availability and pricing.
  • Assist in handling cancellations and modifications.

    • Handle guest complaints and provide solutions.

  • Listen to g...