Become the Front Line Auto Claims Leader at Aviva Canada, where you can shape a team dedicated to exceptional customer experiences. Empower appraisers and technical specialists through effective leadership.
In this pivotal role, you will support appraisal teams with a focus on customer service excellence and compliance. You will take charge of training, coaching, review processes, and implementing best practices. Additionally, you will address escalated claims issues while ensuring a unified team approach to customer satisfaction.
Key Responsibilities:
• Lead teams in delivering top-tier customer service
• Review and authorize claims transactions accurately
• Develop action plans to improve team capabilities
• Coach team collaboration and efficiency in claims
• Oversee audits and ongoing training initiatives
Requirements:
• Expertise in auto claims or appraisal leadership
• Strong capability in performance coaching
• Familiarity with compliance and oper...