They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you.
You're in charge of welcoming them and ensuring their stay is smooth at any time of the day.
With your warm and personalized hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests.
To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.