PURPOSE:

We are seeking a Front Desk Agent to join our Hotel Acadia team at Blackbush beach Resort . The ideal candidate will have strong organizational skills and the ability to manage multiple tasks efficiently.

REPORTS TO:

This position reports to the Front Desk Manager.

RESPONSIBILITIES:

• Greet guests upon arrival, process their check‑ins and check‑outs efficiently.
• Ensure accurate information and proper handling of payments.
• Manage hotel reservations and cancellations.
• Assign rooms to guests and inform them of room features, services, and amenities.
• Provide exceptional customer service to guests throughout their stay.
• Address guest concerns and inquiries promptly and professionally.
• Serve as the main point of contact for guests, handling their requests and directing them to relevant hotel departments.
• Relay important information to other hot...