Service Desk L1 - French Language

Service Desk L1 - French Language

Role

This role requires an L1 Service Desk support specialist fluent in French, with strong customer‑service skills and experience in troubleshooting Microsoft 365, VPN, and on‑premise software and hardware.

Skills

• IT Service Desk experience 1‑3 years
• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS‑Office etc.)
• Understanding of Windows X operating system
• Assisting with configuring/troubleshooting of software and hardware
• Experience working with ServiceNow to log, track, and close tickets
• Experience resolving IT issues via phone, email, and chat
• Excellent telephone etiquette and customer service
• Knowledge of Microsoft operating systems with emphasis on Windows X
• Experience with Outlook troubleshooting (permissions, calendar sharing, delegation, Windows lap...