Mercier Consultancy is thrilled to announce an opening for a French Speaking Email Support Specialist to join our dynamic team! In this pivotal role, you will deliver outstanding email support to our French-speaking clientele, ensuring their queries are handled with professionalism and care.

As a French Speaking Email Support Specialist, you will be responsible for addressing client emails, resolving issues, and providing guidance on our services. Your fluency in French will play a crucial role in effectively communicating with our customers and enhancing their experience.

Responsibilities

• Answer client inquiries and support requests via email in French
• Troubleshoot and resolve client issues promptly, maintaining a high level of client satisfaction
• Document all interactions and manage accurate records in our CRM software
• Offer comprehensive product information and assistance as needed
• Collaborate with cross-functional tea...