Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens.

Key Responsibilities

• Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels.
• Troubleshoot and resolve security-related customer issues efficiently and professionally.
• Guide customers on best practices in cybersecurity and optimal use of security solutions.
• Maintain accurate records of all customer interactions and technical issues using CRM tools.
• Collaborate with technical teams to escalate and resolve complex cybersecurity challenges.
• Stay updated with the...