Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative for our Ride-Sharing App Department located in Athens, Greece! In this dynamic role, you will assist our French-speaking users as they navigate our ride-sharing platform, ensuring they have a seamless and enjoyable experience.

This position is perfect for individuals who are enthusiastic about technology and customer service. If you are adept at solving problems and communicating effectively, we would love to have you on our team!

Responsibilities

• Provide customer support in French through phone, email, and chat
• Assist users with inquiries related to ride-sharing services, bookings, and account management
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve customer issues efficiently
• Gather user feedback to help improve our services an...