Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will assist our French-speaking users by providing top-notch support as they navigate our marketplace platform. Your ability to communicate effectively in French will ensure that our clients receive the help they need for a seamless shopping experience.

This position is ideal for individuals who are passionate about e-commerce and customer service. If you have a knack for problem-solving and enjoy engaging with customers, we invite you to apply!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist users with marketplace navigation, product inquiries, and transaction issues
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve complex customer issues<...