Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative in our Mobile Banking Services Department based in Athens! In this pivotal role, you will provide top-notch support to our French-speaking clients, assisting them in navigating our mobile banking platform and addressing their inquiries with professionalism and care.

This position is perfect for individuals who are passionate about customer service and the financial sector. If you're looking to make a positive impact in the world of mobile banking, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions related to mobile banking features, applications, and account management
• Document client interactions and solutions accurately in our customer support system
• Collaborate with internal teams to resolve complex client issues effective...