Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Logistics Department, located in beautiful Athens, Greece! In this essential role, you will be the go-to resource for our French-speaking clients, assisting them with inquiries related to logistics and transportation services.

If you are passionate about logistics and enjoy providing top-notch customer service, we invite you to apply and become part of our dynamic team in an exciting environment!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions regarding shipping, tracking, and logistics processes
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues
• Provide updates and information regarding shipments and delivery schedules
• Gather customer feedback to assist in process imp...