PositionSummary:
The Senior Customer Service Representative (Senior CSR) is a key member of our Global Shared Service Centers, delivering high-quality support and seamless customer experience across the full customer lifecycle. This role combines operational excellence, customer relationship management, and cross-functional collaboration. The Senior CSR handles complex customer needs, leads high-impact initiatives, manages escalations, and supports sales processes to drive business results and customer satisfaction.InThisRole,YourResponsibilitiesWillBe:

Manage customer orders, product returns, and quotations with accuracy and efficiency

Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues

Support pre-sales and post-booking activities, ensuring timely order follow-up through to resolution

Collaborate with internal stakeholders (sales, logistics,...