Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Telecommunications Company. In this essential role, you will provide top-notch support to our French-speaking customers, assisting them with inquiries related to telecommunications products and services.

Your fluency in French will be crucial as you help clients with their account management, service inquiries, and technical support, ensuring they have a seamless experience with our client's offerings.

Responsibilities

• Deliver exceptional customer service in French through various channels including phone, email, and chat
• Assist customers with account inquiries, product information, and service-related questions
• Provide technical support for issues related to telecommunications services
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to ...