Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Service Representative for our Client, a leader in Smart Home Technology. In this vital role, you will provide exceptional support to our French-speaking customers, guiding them through inquiries related to smart home products and technology.

Your fluency in French will be essential as you assist clients with understanding product features, troubleshooting issues, and ensuring an optimal user experience with their smart home devices. You will be instrumental in enhancing customer satisfaction and promoting the advantages of smart living solutions.

Responsibilities

• Deliver excellent customer service in French via phone, email, and chat, addressing smart home technology inquiries
• Assist customers with troubleshooting and setup of smart home devices
• Educate clients about product features and best practices for usage
• Accurately document customer inte...