Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative for our Client, a leading HR & Payroll Software Provider based in Greece. In this pivotal role, you will provide top-notch support to our French-speaking clients, assisting them with inquiries related to HR and payroll software solutions.

Your fluency in French will be essential as you help customers navigate the software, address technical issues, and ensure they have a seamless experience with our products. You will play a vital role in enhancing customer satisfaction and driving the success of our client’s software offerings.

Responsibilities

• Provide exceptional customer support in French through phone, email, and chat regarding HR and payroll software inquiries
• Assist clients with software setup, troubleshooting, and feature utilization
• Resolve customer issues and inquiries promptly and professionally
• Document all customer interactio...