Mercier Consultancy is seeking a dynamic French Speaking Customer Service Representative for our Client's Cryptocurrency Exchange, based in Greece. In this exciting role, you will provide top-tier customer support to our French-speaking clients, assisting them with inquiries related to cryptocurrency trading and exchange services.

Your fluency in French will be essential as you guide customers through the complexities of cryptocurrency transactions, answer their questions, and help them navigate our platform efficiently. You will play a critical role in enhancing customer satisfaction and fostering trust in our cryptocurrency services.

Responsibilities

• Deliver exceptional customer service in French through phone, email, and chat for cryptocurrency inquiries
• Assist clients with account setup, trading processes, and transaction queries
• Effectively resolve customer issues and concerns with speed and professionalism
• Document all custo...