Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative for our Client's Consumer Electronics Brand. In this dynamic role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to a wide range of innovative consumer electronics.

Your fluency in French will be essential in helping clients understand product features, resolve technical issues, and ensure a seamless customer experience. Joining our team means becoming a part of a mission to enhance customer satisfaction and loyalty through outstanding service.

Responsibilities

• Provide excellent customer service in French via phone, email, and chat for consumer electronics inquiries
• Assist customers with product specifications, compatibility issues, and usage instructions
• Effectively resolve customer concerns and technical issues in a professional manner
• Document all c...