Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service.

Key Responsibilities

• Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services.
• Assist customers with troubleshooting, product information, warranty claims, and service scheduling.
• Record customer interactions accurately and maintain up-to-date information in the CRM system.
• Collaborate with technical and product teams to resolve complex customer issues efficiently.
• Stay informed about the latest product developments, features, and company policies.
• Provide feedback to imp...