Join a dynamic team as a French Bilingual Service Desk Analyst, where you will support users with technical troubleshooting and network issue resolution. Your expertise in IT will help streamline service desk operations.

This role requires you to handle incidents, provide hardware and software support, and educate users on best practices. Your contributions will extend to documenting processes and working flexible hours to meet user needs.

Key Responsibilities:
• Manage incident handling and escalate problems as necessary
• Troubleshoot and resolve device and network issues
• Assist users in optimizing their use of applications
• Document Service Desk procedures thoroughly
• Participate in various projects assigned by management

Requirements:
• Bilingual French proficiency is mandatory
• Diploma in computer science or IT preferred
• Two years minimum in customer service-focused IT roles
• Exper...