We are looking for an experienced Salesforce Commerce Cloud L2 Support Engineer for a freelance/contract opportunity. The ideal candidate should have strong hands-on experience in SFCC production support, incident management, troubleshooting, and application monitoring .

Role: SFCC L2 Support Engineer

Key Responsibilities

• Provide L2 production support for Salesforce Commerce Cloud applications.
• Handle incident triage, investigation, resolution, and escalation through ITSM tools such as ServiceNow / SNOW .
• Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications .
• Raise and track JIRA tickets for L3 teams when code changes or deeper technical fixes are required.
• Debug application/code-level issues where needed and support the team in troubleshooting.
• Monitor applicat...