OverviewTechnical Support Consultant (LATAM, remote) – Fluent EnglishWhat you will doProvide exceptional customer support via emailsTroubleshoot technical products and applicationsProvide product information and assist with sales-related questionsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeedExcellent English skills (at least C1 for both spoken and written)Experience in customer service within a SaaS or cybersecurity companyComfortable with technology and eager to learn new toolsKPI-driven, with a clear understanding of performance metricsHands-on experience with CRM (Zendesk preferred)Creative thinker, able to propose alternate solutions whe...