Contract Type : Temporary WAH

Location : Bogotá - //BOGOTA

Job ID : REF34333L

Date Published :

Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Responsibilities

• Adhere to Service Level Agreements
• Demonstrate strong case ownership
• Drive issues to restoration / resolution and provide clear Root Cause Analysis (RCA)
• Conduct thorough and detailed troubleshooting to provide quality support to clients
• Manage customer & business partner expectations effectively to prevent escalations
• Maintain high customer satisfaction throughout the problem resolution process
• Work in accordance with NICE support processes, procedures, and contractual SLAs
• Work with various NICE departments (Support, etc.) and cu...