Elevate your IT career as a Field Support Analyst at Halifax Regional Municipality. This full-time role focuses on resolving incidents and providing top-notch support for various technologies.
As a permanent staff member reporting to the Manager of Client Services, you will handle IT incidents through HRM’s ticketing system and assist with desktop, mobile, and audio-visual technologies. This position requires strong troubleshooting skills, customer service experience, and a commitment to asset management within IT guidelines.
Key Responsibilities:
• Provide exceptional customer service to HRM employees
• Manage incidents and service requests through the ticketing system
• Maintain inventory and configuration information on IT assets
• Facilitate proper asset disposal as per HRM guidelines
• Proactively recommend technical solutions to resolve issues
Requirements:
• Diploma in Computer Science or related field
• Three years of IT experience in troubleshooti...