Primary Responsibilities:

Technical Support & Customer Service:

* Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service.

* Deliver remote support to customers via email, phone, and secure remote connection tools.

* Conduct product training for customers both on-site and at our headquarters.

Commissioning and Field Service:

* Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer.

* On-Site Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation.

* Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update syste...