Job Summary

Provide Instrument Service and Support to Werfen clients in the designated Area, including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities.

Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable the best customer experience.

Key Accountabilities

• Service call programming, execution and reporting.
• Repair parts stock control.
• Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control.
• Compliance with company processes and directives, following Ethical Code.
• Synergy with Sales and Ma...