Field Service Engineer

The Field Service Engineer is the front line of our support system – client‑facing, troubleshooting, problem‑solving – and is supported by the full resources, knowledge and experience of the team and the company.

This is a full‑time/permanent position, with the majority of the work being onsite at our clients’ facilities or in‑office in our FE/Programming lab.

Responsibilities

• Maintain a complete understanding of all project documentation, objectives, and requirements.
• Provide remote and in‑person customer service support, performing service tasks in a timely and quality‑conscious manner, including:
  • Creating and maintaining service tickets, and producing service reports for clients.
  • Testing, diagnosing, and repairing AV systems and associated equipment.
  • Making user interface, programming, and audio adjustments to AV systems.
  • Authoring of complete control system and DSP system co...