Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

Essential Duties and Responsibilities

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Ma...