Key Responsibilities:
Administrative & Operational Support
Provide comprehensive administrative support to outlet managers and venue leadership teams; Maintain and update department SOPs, menus, training documents, entertainment schedules, and compliance logs; Report to the Director of Operations Reservation Systems & Digital Presence
Oversee and maintain all F&B reservation platforms, including OpenTable and TheFork – for all the outlets Anima – Punch Room – Jade – The Roof Daily calling back the reservation of all outlets to confirm the presence of the guests; Manage daily the Hostess email – replying to the guest in 24 hours, in case of day off making sure the email will be checked from the Managers in charge of the day to avoid business loss; Ensure all outlet information, operating hours, menus, and events/activations are accurately uploaded and kept current; Monitor reserv...