Shape the future of accessibility at Fable as an Enterprise Customer Success Manager, focused on global brands from Vancouver or Greater Toronto. This role enables you to engage with customers in meaningful ways for impactful outcomes.
You will oversee the end-to-end customer journey, ensuring adoption and retention while enhancing their experience with Fable's innovative solutions. By working closely with enterprises like Shopify, your skills will directly contribute to advancing inclusivity in product development.
Key Responsibilities:
• Guide customers through the onboarding and renewal process
• Develop tailored Success Plans for customer objectives
• Identify risks and opportunities for account growth
• Manage renewal proposals and documentation
• Foster internal advocacy based on customer feedback
Requirements:
• 3+ years in a customer-facing SaaS role
• Experience managing enterprise relationships for 2+ years
• Proven success in renewal processe...