Step into the role of Senior Technical Support Specialist, addressing complex integration issues while empowering L2 teams through mentorship and knowledge sharing. This senior role operates in a primarily autonomous capacity.
You will utilize your deep technical knowledge in addressing escalated issues, troubleshooting diverse systems, and aiding in incident management. A knack for identifying process improvements and implementing automation is crucial for enhancing operational efficiency in this position. Excellent problem-solving and communication skills are essential.
Key Responsibilities:
• Serve as a primary escalation point for critical issues
• Troubleshoot and analyze API and cloud platform problems
• Own tickets from initiation to resolution, maintaining SLA
• Partner with engineering teams to solve technical challenges
• Create high-quality technical documentation and runbooks
Requirements:
• 5+ years in L2/L3 support or related fields
• In-dept...