Drive transformative service delivery improvements as a Process Transformation Expert. Collaborate with teams remotely to redesign governance frameworks, enhance processes, and optimize performance effectively.
This role focuses on engaging with service delivery teams to revamp governance through SLAs, OLAs, and KPIs. You'll assess current workflows, analyze feedback, and leverage industry best practices to recommend data-driven enhancements. Strong experience with the ServiceNow platform will greatly benefit your impact.
Key Responsibilities:
• Evaluate existing service delivery processes thoroughly
• Identify areas for improvement through collaboration
• Design and implement service transformation strategies
• Define and track key performance indicators for initiatives
• Facilitate requirements gathering and communication
Requirements:
• Bachelor’s degree in business, management, or related field
• Over 5 years of experience in service delivery transform...