Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
Plan and organise own workload to ensure an efficient service.
Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.