JDA Software in Monterrey, MX is seeking a Support Specialist II to provide technical support to Senior Leadership and C-Level executives. This mid-level role involves triaging customer support issues, troubleshooting, and improving support processes.

The ideal candidate will have proven experience in Azure/Intune, strong technical skills, and excellent communication skills, with bilingual proficiency in English and Spanish. This position requires a commitment to customer service and strong rapport with end-users.