Shape the future of client service as a Supervisor at Equitable’s Client Care Centre in Waterloo, ON. This hybrid role focuses on leading a talented team and driving operational excellence.
As a full-time supervisor, you will manage the contact centre operations, enforce service standards, and respond to complex client issues. Your leadership will aid in developing team capabilities while ensuring a high-quality experience for all clients. Join a culture built on care, passion, and curiosity where your contributions truly matter.
Key Responsibilities:
• Supervise and coach a thriving client support team
• Oversee daily operations and allocate resources efficiently
• Track performance metrics and implement best practices
• Resolve escalated concerns and build strong client relationships
• Conduct quality audits and identify training needs
Requirements:
• Post-secondary education or relevant experience
• Proven experience in a call centre leadership role
...