Join Envoyage as a Member Support Leader in Toronto, ON, and drive exceptional member experiences. Leverage your leadership skills to enhance member satisfaction and operational efficiency.
As part of Flight Centre Travel Group, this full-time role is pivotal for optimizing member support across Envoyage's independent network in Canada. You will lead onboarding strategies, improve service delivery, and enhance community engagement, ensuring scalable growth while fostering strong relationships. Your strategic, people-oriented approach will be essential in achieving service excellence and profitability.
Key Responsibilities:
• Lead daily member support operations in the network
• Drive member satisfaction through efficient service strategies
• Establish and meet service level agreements (SLAs)
• Handle escalated member support issues effectively
• Optimize processes for scalable support solutions
Requirements:
• Over 3 years in travel management roles
• 5+ y...