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Supervises the daily activities of support or production team members

Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors

Problem solving is guided by policies and procedures; receives guidance and oversight from manager

Does not typically perform the work supervised Applies operational business practices and coordinates with other closely related areas to improve efficiency

Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives

Uses judgment to identify, troubleshoot and resolve day-to-day technical and operational problems

Guided by policies and procedures, impacts the quality, efficiency and effectiveness of own team and...