Elevate your career as an Enterprise Support Engineer in IT Billing Services. Fully remote within Canada, this role focuses on ensuring billing systems reliability and technical support.
This position requires expertise in troubleshooting and operational excellence within enterprise SaaS. You’ll be responsible for maintaining the performance and accuracy of billing platforms critical for subscription revenue models, collaborating across engineering, finance, and operations teams. This hands-on role thrives on real-time problem solving and data-driven investigation.
Key Responsibilities:
• Provide daily operational support for billing platforms
• Troubleshoot incidents and resolve production issues
• Analyze logs and identify root causes of discrepancies
• Collaborate with multiple teams on production fixes
• Maintain operational documentation for efficiency
Requirements:
• 2–3+ years in IT support or enterprise application support
• Hands-on experience wit...