**Improvado** is a fast-scaling B2B SaaS company helping marketing and revenue teams centralize and visualize complex data. Our internal tech stack is no less ambitious — we’re building an automation-first, AI-augmented IT foundation to support a global remote team.
We’re hiring an **Enterprise IT Systems & Support Lead** to own service desk operations and drive internal systems excellence. This is a remote role, but with one **non-negotiable requirement**:you must be consistently available from 6:00 AM to 3:00 PM Pacific Time.**
**Your Mission**
You’ll be responsible for both **leading support operations** and **administering core business tools** — while continuously improving how our systems run. You’ll troubleshoot complex issues, lead ticket flow design, standardize internal processes, and partner with automation engineers and InfoSec to evolve how IT supports the business.
**Responsibilities**:
- Lead our **internal service desk** - prioritize, track, and resolve t...