Description

• Manage daily tasks (change, incident, troubleshooting…).
• Ensure the integrity, security and solid performance of the network infrastructure.
• Collaborate and coordinate with internal support teams and give timely reports to the management.
• Maintain current knowledge of relevant technologies as assigned (e.g; ISE, DNA, Fortinet, Zscaler, WAF ...).
• Provide level 2/3 support (security and network equipment).
• Perform incidents resolution and follow-up, problems identification and analysis, once reached level L3 support.
• Participate in continuous improvement of the overall production environment and write appropriate guidelines where required.
• Support Cargolux general services and network support on specific tasks.
• Take the necessary action required, fixing user problems indicated in the L2 or Service Desk calls. These problems may be hardware related, software related or even user manipulation errors...